Shipping Policy

AtSouth Maple Leaf, we are pleased to offer reliable shipping options to ensure your sauna suit arrives quickly and securely. Below is an overview of our shipping process:

Free Standard Shipping:

We are excited to provide complimentary standard shipping on all orders, no matter the total value, for most destinations. Your sauna suit will be shipped using dependable services such as ePacket, China Post Airmail, or PostNL, and all shipments include a tracking number for your convenience.

Express Shipping:

For customers who need faster delivery, we offer express shipping at an additional cost. Fees range from $20 to $60, depending on the destination country and the shipping method you choose.

Shipping Process:

• In-stock items are typically dispatched within 1-2 business days.
• For custom or backordered items, please allow an additional 1-2 business days for processing.
• During peak holiday seasons, such as the Spring Festival, there may be delays of 1-2 weeks due to high shipping volumes.

Track Your Order:

To track your order, log into your account on South Maple Leaf and visit your order history. Keep in mind:

• For personalized items, add an extra 1-2 business days for processing.
• Shipping times may extend during periods of high order volumes.
• If your order hasn’t been shipped within three business days, we will notify you via email with details of the delay, which may include:
• Increased order volume
• Temporary out-of-stock items
• Incomplete shipping information
• Payment issues during order placement

For any questions or assistance with your order, please reach out to our customer support team at sales@southmapleleaf.com. We’re here to help ensure a smooth shopping experience at South Maple Leaf!